Cleaner Roehampton Health and Safety Policy

Cleaner Roehampton is committed to providing cleaning services in a manner that protects the health, safety and welfare of our employees, clients, visitors and members of the public. This Health and Safety policy sets out our principles, responsibilities and working practices to ensure that all operations are carried out safely and in accordance with relevant health and safety legislation and industry standards.

Health and safety is an integral part of our management and service delivery. We aim to prevent accidents, injuries and work-related ill health by identifying potential hazards, implementing appropriate control measures and promoting a positive safety culture throughout the organisation.

Policy Objectives

The key objectives of this Health and Safety policy are to:

Identify, assess and control risks associated with our cleaning activities in all environments, including domestic, commercial and communal premises.

Provide and maintain safe systems of work, safe equipment and safe handling, storage and use of cleaning chemicals and materials.

Ensure all cleaners and supervisors are competent to perform their duties through suitable training, information, instruction and supervision.

Promote a culture where health and safety is the responsibility of every employee and where concerns can be raised without fear of reprisal.

Regularly review and improve health and safety performance, procedures and documentation.

Management Responsibilities

Senior management at Cleaner Roehampton holds overall responsibility for implementing and maintaining this policy. Management will:

Ensure this policy is communicated, understood and applied across the company and by all contractors working on our behalf.

Provide adequate resources to manage health and safety effectively, including training, equipment and suitable cleaning products.

Carry out, record and regularly review risk assessments for all relevant work activities and sites where services are delivered.

Investigate accidents, incidents and near misses to identify root causes and implement corrective and preventive actions.

Monitor compliance with health and safety procedures through supervision, inspections and periodic audits.

Employee Responsibilities

All employees, including cleaners, team leaders and supervisors, share responsibility for maintaining a safe working environment. Employees must:

Take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions.

Follow all health and safety instructions, training and procedures issued by Cleaner Roehampton.

Use equipment, machinery, cleaning agents and personal protective equipment correctly and for their intended purpose.

Report hazards, defects, incidents, injuries or near misses to their supervisor as soon as practicable.

Refrain from any horseplay, misuse of equipment or unsafe practices that may place themselves or others at risk.

Risk Assessment and Safe Systems of Work

Cleaner Roehampton undertakes risk assessments for all key tasks involved in our cleaning operations, including but not limited to manual handling, use of cleaning chemicals, use of electrical equipment, lone working, work at low levels and slip, trip and fall hazards.

Based on these assessments, safe systems of work and method statements are developed, communicated and reviewed. Employees receive clear instructions on the correct procedures for each task, including preparation, execution and completion, as well as any site-specific rules applicable to client premises.

Chemical Safety and COSHH

Cleaning chemicals are managed in line with applicable Control of Substances Hazardous to Health requirements. Cleaner Roehampton will:

Select suitable cleaning products that are effective while minimising risks to health and the environment.

Maintain up-to-date safety data sheets for all hazardous substances used in our activities.

Provide employees with training on safe handling, dilution, application, storage and disposal of cleaning chemicals.

Ensure chemicals are correctly labelled and stored securely, away from children, food, heat sources and incompatible materials.

Use appropriate personal protective equipment where required, such as gloves, masks or eye protection, and ensure employees understand when and how to use them.

Personal Protective Equipment

Where risks cannot be fully eliminated by other means, Cleaner Roehampton will provide suitable personal protective equipment. This may include gloves, aprons, footwear with slip-resistant soles, eye protection and respiratory protection where necessary.

Employees must use PPE as instructed, keep it in good condition and report any loss, damage or defects immediately so that replacements can be arranged.

Manual Handling and Equipment Safety

Many cleaning tasks involve lifting, carrying, pushing and pulling. To reduce the risk of injury, Cleaner Roehampton provides manual handling training and uses equipment and techniques designed to minimise strain.

Cleaning equipment such as vacuums, floor machines, mops, buckets, ladders and other tools will be maintained in good working order and inspected regularly. Any defective equipment must be taken out of use and reported to a supervisor.

Working on Client Premises

When working on client premises, our employees must comply with both this policy and any site-specific health and safety rules. This may include procedures for access control, fire safety, emergency exits, alarm systems and security requirements.

Cleaners will ensure that work areas are left in a safe condition, with warning signs used where floors are wet or where cables, equipment or obstacles may present a risk. Care is taken to respect client property, privacy and confidentiality at all times.

Incident Reporting and First Aid

All accidents, injuries, dangerous occurrences and near misses must be reported promptly to a supervisor. Records of incidents are maintained to help identify patterns, improve practices and prevent recurrence.

Where appropriate, first aid arrangements will be made in coordination with the client or building management. Employees are informed of emergency procedures for each site, including how to summon assistance and how to evacuate safely.

Training, Communication and Consultation

Cleaner Roehampton provides induction and ongoing training so that employees understand the health and safety risks associated with their work and how to control them. Training may cover safe use of equipment, chemical safety, manual handling, working at low levels, personal security and emergency procedures.

We encourage open communication and consultation on health and safety matters. Employees are invited to raise concerns, suggest improvements and participate in the development and review of procedures. Feedback is actively considered as part of our continuous improvement process.

Monitoring, Review and Continuous Improvement

This Health and Safety policy is reviewed regularly and updated where necessary to reflect changes in legislation, industry guidance, organisational structure or working practices. Periodic audits, inspections and performance reviews are conducted to monitor compliance and drive continual improvement.

By implementing and maintaining this policy, Cleaner Roehampton aims to deliver high standards of cleaning while safeguarding the wellbeing of everyone affected by our operations.