Cleaner Roehampton Privacy Policy

This Privacy Policy explains how Cleaner Roehampton collects, uses, stores and protects the personal data of its customers in the Roehampton area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Roehampton customers in the Roehampton area who use our cleaning services, contact us about our services, or otherwise interact with us as a customer or potential customer. By engaging with Cleaner Roehampton, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Cleaner Roehampton is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used. We are responsible for ensuring that the personal data we hold is processed in accordance with applicable data protection laws.

Types of Personal Data We Collect

We collect and process different categories of personal data in connection with our cleaning services, including:

Identification and contact details such as your name, home address, billing address, and any other delivery or service address you provide.

Communication details such as your preferred method of contact and records of communications between you and Cleaner Roehampton, including messages, instructions and feedback relating to your bookings.

Service and booking information such as dates and times of bookings, details of the property to be cleaned, access instructions you choose to provide, and any specific service preferences or notes you give us.

Payment and transaction data such as records of services purchased, amounts charged, payment status, and basic details of the payment method used. We do not store your full card details, which are handled by our payment processor.

Technical and usage data where relevant, such as information about how you use our website or online booking tools, including pages visited and basic device or browser information.

Any other information you voluntarily provide to us when you contact us, request a quote, complete a form or give feedback about our services.

How We Collect Your Personal Data

We collect personal data directly from you when you make a booking, request a quote, contact us by any means, or otherwise provide information to us in the course of using our services. We may also receive data indirectly when another person makes a booking on your behalf and provides your details as the service address or contact person.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. For Cleaner Roehampton this includes:

To provide and manage our services. We use your data to create and manage bookings, allocate cleaners, deliver cleaning services at your property, handle payments and invoices, and communicate with you about your bookings. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To respond to enquiries and provide customer support. We process your data to answer questions, handle complaints or resolve issues. The lawful basis is performance of a contract and our legitimate interests in providing good customer service.

To manage our business operations. We may use data for internal administration, service planning, staff and contractor coordination, quality control, and record keeping. The lawful basis is our legitimate interests in operating and improving our business in an efficient and secure way.

To comply with legal obligations. We may process and retain certain information to meet legal, tax or accounting obligations, to respond to lawful requests from authorities, or to establish, exercise or defend legal claims. The lawful basis is compliance with a legal obligation and our legitimate interests.

To send relevant service information. We may send you communications about changes to our terms, service updates, or important information relating to your existing bookings. The lawful basis is performance of a contract and our legitimate interests.

Marketing communications. We will only send direct marketing communications where permitted by law and, where required, with your consent. You can opt out of marketing at any time.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep customer and booking records for as long as you remain a customer and for a reasonable period afterwards to handle any queries or disputes. We may retain invoices and financial records for the period required by tax and accounting laws.

When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We may share your personal data with trusted third parties who help us deliver our services and run our business. These parties act as data processors and are only permitted to process your data on our instructions and for the purposes described in this Privacy Policy.

Categories of processors we may use include:

Cleaning staff and subcontractors who need access to your name, address and relevant job details so they can provide the requested cleaning services at your property.

Payment processing providers who handle card payments and other transactions on our behalf. These providers process your payment information securely.

IT and hosting providers who support our website, booking systems, communication tools and data storage.

Professional advisers such as accountants or legal advisers where this is necessary for legal, compliance or reporting reasons.

We may also share personal data with law enforcement, regulators or other authorities where required by law or to protect our rights, our customers or others.

We do not sell your personal data.

International Transfers

If we transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place so that your data is protected in a way that meets UK data protection standards. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, encryption in transit where appropriate, staff training and regular review of our security practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification. You have the right to have inaccurate or incomplete personal data corrected.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You can ask us to restrict the processing of your data in certain situations, such as while we investigate a concern you raise about its accuracy.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. You also have the right to object at any time to processing for direct marketing purposes.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.

To exercise any of these rights, please contact Cleaner Roehampton using your usual customer contact route and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Cleaner Roehampton customers in the Roehampton area from the date it is made available. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.