Cleaner Roehampton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Roehampton provides domestic and commercial cleaning services within the United Kingdom. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that books or uses cleaning services provided by Cleaner Roehampton.

Company means Cleaner Roehampton, the provider of the cleaning services.

Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, after-builders cleaning or related services supplied by the Company to the Client.

Premises means the property or location where the Services are to be carried out.

Cleaner means any employee, contractor or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides professional cleaning services in residential and commercial properties within its normal service area. The precise tasks to be carried out during any visit will be agreed at the time of booking or in a written quotation or service schedule.

Unless expressly agreed in writing, the Services do not include the following: lifting or moving heavy furniture or appliances, work at height requiring specialist equipment, cleaning of external windows above safe reach from the ground floor, removal of hazardous or medical waste, pest control, or any activity that in the Cleaner s reasonable opinion creates a health and safety risk.

The Company reserves the right to decline any job that in its opinion is unsafe, unreasonable, outside its normal scope of work, or where the Client has not provided safe and suitable access.

3. Booking Process

Bookings may be made by the Client via the Company s accepted booking channels as communicated by the Company from time to time. A booking is only confirmed when the Client has received explicit confirmation from the Company, which may be by written communication or booking confirmation message.

The Client must provide accurate information at the time of booking, including the size and condition of the Premises, the type of Services required, any time constraints, and any special instructions. The Company relies on the information provided by the Client when estimating the time required and fees payable. If on arrival the Premises or scope of work differ substantially from the description provided, the Company may adjust the quote, modify the scope of Services or decline the job.

For certain Services, including but not limited to end of tenancy, after-builders and deep cleaning, the Company may provide a quotation based on information supplied by the Client or following a site visit. Quotations are typically estimates and may be revised if the actual condition of the Premises requires additional time, resources or specialist products.

4. Access to Premises

The Client is responsible for providing the Company and its Cleaners with safe and reasonable access to the Premises at the agreed date and time. This may include providing keys, access codes, parking instructions or any other necessary details.

Where keys are provided, the Company will take reasonable care to ensure their safekeeping, but shall not be liable for pre-existing security issues at the Premises. Keys will be labelled in a way that does not directly identify the address of the Premises.

If the Cleaner is unable to gain access to the Premises or commence work due to circumstances within the Client s control, including but not limited to no one present to grant access, incorrect keys, blocked access or unsafe conditions, the Company reserves the right to charge a call-out fee or the full fee for the scheduled appointment.

5. Client Obligations

The Client agrees to:

Ensure the Premises is safe and free from hazards that could endanger the Cleaner.

Provide access to electricity, running water, lighting and, where required, heating.

Inform the Company in advance of any fragile items, surfaces requiring special care, or areas that must not be cleaned.

Secure or remove any valuables or important documents before the commencement of the Services.

Comply with all relevant laws and regulations relating to the Premises, including waste regulations, health and safety obligations, and tenancy requirements where applicable.

6. Equipment and Cleaning Materials

Unless otherwise agreed, the Company will supply its own cleaning products and standard equipment. Where the Client requests use of their own products or equipment, this must be agreed in advance, and the Client accepts responsibility for any damage or adverse effects arising from such products or equipment.

The Company may, at its discretion, refuse to use certain products or equipment supplied by the Client if it reasonably considers them unsafe, unsuitable or ineffective.

7. Pricing and Payment Terms

Prices for Services are stated in the Company s prevailing price list or as specifically quoted to the Client. Prices may be based on an hourly rate, a fixed fee per job, or a combination of both. All charges are stated in pounds sterling.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. For regular or ongoing Services, the Company may invoice the Client periodically in arrears or in advance, as notified to the Client.

The Company accepts payment by the methods indicated in its current payment policy. The Client must ensure that adequate funds or credit are available to settle the payment on the due date.

For certain bookings, including one-off deep cleans or end of tenancy cleans, the Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated at the time of booking. Deposits are non-refundable except where the Company cancels the booking without offering a reasonable alternative appointment.

If payment is not made by the due date, the Company reserves the right to charge late payment fees and interest at the maximum rate permitted by applicable law, and may suspend or cancel subsequent Services until outstanding sums are paid in full.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company prior notice, subject to the terms in this clause.

For standard cleaning visits, if the Client cancels or reschedules with less than 24 hours notice, the Company may charge a cancellation fee up to the full value of the scheduled Service. Where more than 24 hours notice is given, no cancellation fee will normally be payable.

For larger jobs, such as end of tenancy or deep cleans, the Company may require a longer notice period, typically 48 hours. Specific terms will be advised at the time of booking. Cancellations or rescheduling with less than the required notice may result in loss of deposit or a cancellation charge.

If the Company is unable to attend or complete a booking due to circumstances beyond its reasonable control, such as severe weather, transport disruption, illness, equipment failure or other events of force majeure, the Company will inform the Client as soon as reasonably practicable and offer an alternative date or time. In such cases, the Company shall not be liable for any losses arising from the cancellation, but any prepayments for the cancelled appointment will be applied to the rescheduled booking or refunded if rescheduling is not possible.

9. Quality of Service and Complaints

The Company aims to deliver Services with reasonable care and skill in accordance with industry standards. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 24 hours of the relevant visit or completion of the job.

Upon receiving a complaint within this timeframe, the Company will investigate and, where the complaint is justified, may at its discretion offer a remedy such as a re-clean of the affected areas, a partial refund, or a credit towards future Services. The Client must allow the Company reasonable opportunity to inspect and, if appropriate, rectify any issues.

10. Liability and Limitations

The Company will take reasonable care when delivering the Services. However, the Client acknowledges and agrees to the following limitations of liability:

The Company shall not be liable for normal wear and tear, pre-existing damage, defects in materials or surfaces, or deterioration arising from age or improper maintenance.

The Company s liability for any loss or damage to property arising from its negligence shall be limited to the reasonable cost of repair or replacement, subject to any applicable insurance policy and a fair assessment of depreciation.

The Company shall not be liable for loss of cash, jewellery, important documents or other high-value items unless such items have been specifically declared to the Company in writing and secured in an agreed manner. The Client is advised to remove or secure valuables before the commencement of the Services.

To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the provision of the Services or these Terms and Conditions.

Nothing in these Terms and Conditions shall exclude or limit the Company s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

11. Waste Handling and Environmental Regulations

The Company will handle and dispose of general domestic and commercial waste generated during the performance of the Services in accordance with applicable UK waste and environmental regulations.

The Client is responsible for ensuring that any waste presented for removal during the Services is suitable for collection as general waste. The Company will not handle hazardous, clinical, chemical, explosive, sharp, or controlled waste, including but not limited to asbestos, syringes, solvents, oils, paints, building rubble, or electrical goods designated as special waste, unless expressly agreed and arranged in accordance with relevant regulations.

Where the Services involve the removal of a significant volume of waste or bulky items, additional charges may apply, and the Company may need to arrange specialist disposal. Such charges will be communicated to the Client in advance where reasonably possible.

The Client agrees not to request the Cleaner to dispose of waste in a manner that breaches local authority requirements or United Kingdom legislation on waste management, recycling, or environmental protection.

12. Insurance

The Company aims to maintain appropriate insurance cover for public liability and, where applicable, employer s liability in connection with the provision of the Services. Details of insurance cover may be provided to the Client upon reasonable request.

The existence of insurance does not extend or increase the Company s liability beyond the terms set out in these Terms and Conditions or as mandated by law.

13. Health and Safety

The Company is committed to operating in accordance with applicable health and safety laws and regulations. Cleaners are instructed to follow safe working practices and to refuse tasks that they consider unsafe or unsuitable.

The Client agrees to support the Company in maintaining a safe working environment by keeping floors clear of excessive clutter, informing the Company of any known risks at the Premises, and ensuring that children and pets are supervised during the provision of the Services.

14. Confidentiality and Data Protection

The Company will treat information about the Client and the Premises as confidential and will only use such information for the purpose of delivering the Services, administering the relationship with the Client, and complying with legal obligations.

Any personal data collected from the Client will be processed in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect personal data against unauthorised access, loss or misuse.

15. Termination of Regular Services

Either party may terminate an ongoing regular cleaning arrangement by giving the other party written notice, typically of at least 14 days, unless a different notice period has been agreed in writing.

The Company may terminate the provision of Services with immediate effect if the Client breaches these Terms and Conditions, fails to pay invoices when due, behaves in an abusive or inappropriate manner towards Cleaners or staff, or creates an unsafe working environment.

16. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices or the nature of its Services. The latest version will apply to all new bookings and to ongoing Services after reasonable notice has been given to the Client.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, including any question regarding their existence, validity or termination.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed to be deleted from the Terms and Conditions, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services, and supersede any prior agreements, understandings or arrangements, whether oral or written. Any variation to these Terms and Conditions will be binding only if agreed in writing by an authorised representative of the Company.